Shipping & Delivery
This policy explains how completed artwork and other physical products are prepared and delivered.
1. Delivery areas
Available delivery destinations are shown or agreed at checkout or quotation stage. International delivery may be offered where suitable shipping is available.
2. Delivery charges
Delivery charges depend on destination, artwork size, packaging requirements, tracking, insurance and courier service. Charges will be shown or agreed before payment is completed.
3. Dispatch timing
Ready-made goods are dispatched after payment and preparation for shipment. Commission completion time and shipping time are separate. A commission is dispatched only after the artwork is complete and the required final balance has been paid.
4. Delivery estimates
Any delivery date shown is an estimate unless expressly agreed as guaranteed. Courier delays, customs processing, severe weather and other events outside Good Ereseh's reasonable control can affect delivery.
Where UK consumer law requires delivery within a particular period and no different time has been agreed, Good Ereseh will comply with that requirement.
5. Packaging
Artwork is packaged with reasonable care appropriate to the size and type of work. Packaging may include protective paper, sleeves, backing, corner protection, rigid packaging, tubes or boxes depending on the artwork.
6. Tracking
Where tracked shipping is used, tracking information will be supplied when available. Tracking updates are generated by the carrier and may not always update immediately.
7. Delivery address
You are responsible for providing a complete and accurate delivery address. Contact Good Ereseh promptly if you notice an error before dispatch. Changes may not be possible once a parcel has entered the carrier network.
8. International customs and import charges
For international orders, the recipient may be responsible for customs duties, import taxes or local handling charges unless expressly stated otherwise before purchase.
9. Lost or damaged parcels
If a parcel appears lost or arrives damaged, contact art@goodereseh.com as soon as reasonably possible. Keep all packaging for a damage claim and provide photographs where requested.