Shipping
Policy.

Dispatch times

All orders are dispatched from London, United Kingdom. We take care to ensure every piece is prepared properly before it leaves us, this takes time and we won't rush it.

You will receive an email notification with tracking information once your order has been dispatched.

Packaging

Original artworks

Each original artwork is wrapped in acid-free tissue paper, mounted between acid-free boards, and placed inside a rigid presentation box. Fragile labels and handling instructions are affixed externally. For high-value pieces, additional protective crating may be used.

Fine art prints

Prints A4–A2 are flat-packed between acid-free boards inside a strong board-backed envelope. A1 prints are rolled in acid-free tissue and dispatched in a rigid cardboard tube. All prints are handled with cotton gloves throughout the packaging process.

UK delivery

All UK orders are dispatched via tracked courier service. Estimated delivery once dispatched:

• Standard tracked: 1–3 business days after dispatch
• Signature required on delivery for all original artworks
• If you are not available, the courier will leave a card and attempt redelivery or hold at a local depot

Delivery costs are calculated at checkout based on your location and the size of the order.

International delivery

We ship worldwide. International orders are dispatched via tracked international courier. Estimated delivery times vary by destination:

• Europe: 3–7 business days after dispatch
• United States and Canada: 5–10 business days after dispatch
• Rest of world: 7–14 business days after dispatch

International customers are responsible for any import duties, customs fees or taxes levied by their country. These charges are outside our control and will not be refunded.

Original artworks shipped internationally are accompanied by appropriate export documentation and are insured during transit.

Tracking your order

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your delivery. If you have not received this email within the expected dispatch window, please check your spam folder and then contact us at art@goodereseh.com.

Damaged in transit

Despite careful packaging, damage can occasionally occur during shipping. If your order arrives damaged, please:

• Photograph the outer packaging before opening
• Photograph the damage to the artwork or print
• Contact us at art@goodereseh.com within 48 hours of delivery
• Retain all packaging materials, they may be required for an insurance claim

We will work with you promptly to arrange a replacement or refund. Original artworks are insured during transit for their full purchase value.